Support

Frequently Asked Questions

Frequently Asked Questions

What services or products does SambucaCup offer?

SambucaCup provides a range of products and services related to specialty beverages, including high-quality glassware, tasting kits, and curated samplings. We also offer educational resources, event hosting, and custom order options for bars, restaurants, and individuals.

Where do you ship?

We ship domestically within the United States and offer international shipping to select destinations. Shipping costs and delivery times vary by location and order size. You can view exact options and estimates during checkout.

How can I place an order?

Orders can be placed directly on our website by adding items to your cart and proceeding to checkout. You may also contact our support team for assistance with large or custom orders.

What payment methods are accepted?

We accept major credit cards, PayPal, and other secure payment options at checkout. All payments are processed securely to protect your information.

What is the return and refund policy?

We offer a 30-day return window for eligible items in unused condition with original packaging. To initiate a return, please contact our support team with your order number. Refunds are issued to the original payment method after inspection.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can also view order status by signing into your SambucaCup account on our website.

Do you offer gift cards?

Yes, SambucaCup offers digital gift cards that can be purchased and emailed to recipients. Gift cards can be redeemed at checkout for eligible products and services.

Can I customize products or services?

We offer customization options for certain products and events. Please contact our team with your requirements, quantities, and deadlines to discuss feasibility and pricing.

How can I contact SambucaCup support?

You can reach our support team via the Contact Us page on our website, by email, or by phone during business hours. We strive to respond to inquiries promptly.

Are there any subscription or membership options?

We offer occasional subscription boxes and tasting experiences. Details, pricing, and shipment schedules are available on the Subscriptions page.

Do you host events or experiences?

Yes, we host tasting events, workshops, and private experiences. Availability varies by location. Please check our Events page for upcoming sessions and booking information.

What safety guidelines do you follow for tasting kits?

Our tasting kits include adult-only content where required and come with clear safety instructions. We provide guidance on responsible consumption and ensure packaging adheres to regulatory standards.

Theme